Projects
Zapier
Redesigned Zapier’s Chrome Extension to support users in running Zaps directly from the extension; also led design of Transfer and Tables-Import products
Product Design
Plan International
Explored how to drive engagement with current and future donors to fundraise for Plan’s work with vulnerable women and children
Strategy Project management
Gov.UK
Redesigned a UK government employee HR portal, the container of a large quantity of complex HR policy content
UX Research Service & Interaction Design
BP Target Neutral
Research, synthesis, and strategy for helping BP incentivize customers to offset their carbon emissions
UX Research Service & Interaction Design
Chubb
Redesigned commercial insurance quoting portal for the world's largest publicly traded property & casualty insurance company
Interaction Design
Vodafone
Redesigned CRM technology to improve the user experience of customer service agents and reduce wait times for end customers
Interaction Design
Accenture Global Legal Review (GLR)
Redesigned a complex legal process and questionnaire that exists within Accenture, and created a digital tool to support it
UX Research Content Design Service & Interaction Design
Specsavers
Project pitch exploring how to redesign customer experience, from ophthalmology care to eyeglass retail shopping
UX Research Service & Interaction Design
T-Mobile
Designed a customizable product representative of basic e-commerce experience for telecom companies
Product Design
University of Pennsylvania
Designed a web app in response to mental health crisis; enabled students to access resources and connect anonymously