I’m Chelsea, a human-centered designer and systems thinker passionate about creating intuitive, impactful products and services through user-centered design.
I specialize in simplifying complex workflows through cross-functional design collaboration, driving strategic decisions that deliver meaningful value to both users and businesses. My experience spans in-house startup tech (Zapier, product design) and design agency (Fjord, service design) environments, with expertise across a variety of design disciplines:
UX & Product Design
Service Design, including workshop facilitation, service/journey maps, and cross-functional collaboration
Research Methods, such as user interviews, co-design, surveys, ethnographic studies, and synthesis
Systems Thinking, supported by a Systems Engineering degree from Penn
This unique blend of skills enables me to approach challenges holistically, adapt to diverse roles, and deliver impactful solutions that address systemic organizational issues and core user needs.
Additional Projects
Zapier
Redesigned Zapier’s Chrome Extension to support users in running Zaps directly from the extension; also led design of Transfer and Tables-Import products
Product Design
Plan International
Explored how to drive engagement with current and future donors to fundraise for Plan’s work with vulnerable women and children
Strategy Project management
Gov.UK
Redesigned a UK government employee HR portal, the container of a large quantity of complex HR policy content
UX Research Service & Interaction Design
BP Target Neutral
Research, synthesis, and strategy for helping BP incentivize customers to offset their carbon emissions
UX Research Service & Interaction Design
Chubb
Redesigned commercial insurance quoting portal for the world's largest publicly traded property & casualty insurance company
Interaction Design
Vodafone
Redesigned CRM technology to improve the user experience of customer service agents and reduce wait times for end customers
Interaction Design
Accenture Global Legal Review (GLR)
Redesigned a complex legal process and questionnaire that exists within Accenture, and created a digital tool to support it
UX Research Content Design Service & Interaction Design
Specsavers
Project pitch exploring how to redesign customer experience, from ophthalmology care to eyeglass retail shopping
UX Research Service & Interaction Design
T-Mobile
Designed a customizable product representative of basic e-commerce experience for telecom companies
Product Design
University of Pennsylvania
Designed a web app in response to mental health crisis; enabled students to access resources and connect anonymously
Product Design
Feedback from colleagues
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Chelsea is a very intelligent and resourceful designer that was able to make sense of an extremely complex system creating a clear and simple journey — which was the crux of the entire engagement. A true star.
Antonio, Senior Visual Designer
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Chelsea was always proactive in helping the team throughout all disciplines. She was always available providing well thought-out comments and suggestions.
Kasia, Senior Visual Designer
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Chelsea's methodical, structured approach made it possible for the team to design a truly excellent tool, that really delivered on the key business objectives laid out by the client — it was a seriously impressive feat!
Hannah, Design Lead
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I appreciate Chelsea’s ability to think critically and speak out about her point of view in a very articulated way. She was always challenging and curious which really helped us push the quality of the delivery.
Valentina, Design Lead
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One of the things that really impressed me about Chelsea was how quickly she managed to get her head around a very complex project; she was able to absorb content quickly and make contributions from the get-go.
Lilian, Design Lead
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Chelsea worked hard to complete a rough concept and then walked the client through everything with very little support, clearly impressing them with her understanding and confident approach.
Jenny, Design Lead